Last Updated: August 15, 2026

This Privacy Policy explains how Nuvé Wellness and Medical Aesthetics (“Nuvé,” “we,” “our,” or “us”) collects, uses, stores, shares, and protects your personal information when you use our website, services, or interact with us in any way.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please stop using our services immediately.

“We will not share mobile information or personally identifiable information with third parties for marketing or promotional purposes”

1. INFORMATION WE COLLECT

A. Information You Provide to Us

We collect personal information that you voluntarily provide when you:

  • Request a consultation or contact us

  • Complete forms on our website

  • Engage with our medical, wellness, and aesthetic services

  • Sign up for communications

  • Communicate with us by phone, email, or in person

This may include:

  • Name

  • Phone number

  • Email address

  • Mailing address

  • Health, medical, and wellness-related information you choose to share for treatment eligibility

  • Contact preferences

We do not request or knowingly collect sensitive personal information unless it is voluntarily provided as part of your clinical assessment and medical care.

B. Information Automatically Collected

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Time and date of visit

  • Referring website

  • Cookies and tracking data

This information helps us improve website performance, security, and user experience.

C. Information from Third Parties

We do not purchase or collect personal information from third parties for marketing purposes. However, we may receive information relevant to your wellness and medical care from:

  • Medical laboratories

  • Referring medical providers

  • Health service providers

  • Government agencies

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Provide, operate, and improve our medical aesthetic and wellness services.

  • Respond to inquiries and communicate with you.

  • Schedule consultations and manage patient relationships.

  • Process health histories and perform treatment-related clinical work.

  • Customize website content and user experience.

  • Maintain security and prevent fraudulent activity.

  • Comply with medical and regulatory requirements.

  • Send updates, notices, or marketing communications (optional).

We do not sell your personal information.

3. SHARING YOUR INFORMATION

We may share personal information only with:

A. Service Providers

Trusted vendors assisting with:

  • Electronic Health Record (EHR) and clinic management systems

  • Cloud storage.

  • Email and communication tools.

  • IT and cybersecurity.

  • Payment processing

B. Medical-Related Third Parties

When necessary, we may share information with:

  • Partnered medical laboratories (e.g., for hormone or weight loss lab panels).

  • Consulting medical directors or physicians.

  • Law enforcement (when required).

C. Business Transfers

If Nuvé Wellness and Medical Aesthetics undergoes a merger, acquisition, or restructuring, your information may be transferred as part of that process.

D. Legal Compliance

We may disclose information to comply with:

  • Court orders

  • Subpoenas

  • Legal obligations

  • Protection of rights, safety, or property

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. SMS & TEXT MESSAGING PROGRAM

If you choose to provide your mobile phone number, Nuvé Wellness and Medical Aesthetics offers the option to receive communications via SMS/text message. You are not required to opt into text messages to use our services.

A. How to Opt-In and Message Types

You will only receive text messages if you explicitly opt-in by checking the designated consent boxes on our forms or website. Depending on your selections, you may receive:

  • Transactional Messages: By opting in, you consent to receive messages related to your account, appointments, or requested services. These may include appointment reminders, treatment confirmations, and clinic notifications.

  • Marketing Messages: By opting in, you consent to receive marketing and promotional messages, including special offers, discounts, and new service updates.

B. Message Frequency and Rates

For both transactional and marketing messages, message frequency may vary based on your interactions with us and ongoing campaigns. Message and data rates may apply. Please check with your mobile carrier for details regarding your specific plan.

C. How to Opt-Out or Get Help

You may withdraw your consent at any time.

  • To Opt-Out: Reply STOP to any text message you receive from us. You will receive one final message confirming your opt-out.

  • To Get Help: Reply HELP to any text message you receive from us for further assistance.

5. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyze site traffic

  • Enhance user experience

  • Support advertising or remarketing (if used)

You can adjust cookie preferences through your browser settings.

6. ARTIFICIAL INTELLIGENCE (AI) TOOLS

We may use AI-powered tools for:

  • Document review

  • Draft preparation

  • Internal workflow automation

AI tools are used internally only and are not given access to sensitive patient data unless securely anonymized or stored in systems with HIPAA-compliant medical confidentiality safeguards. We do not use AI to make automated decisions about patient treatments.

We retain personal information only as long as necessary to:

  • Provide medical and aesthetic services

  • Comply with professional healthcare and legal obligations

  • Maintain proper clinic records

Medical files may be stored for several years per state healthcare regulations.

7. DATA RETENTION

8. INFORMATION SECURITY

We use administrative, technical, and physical safeguards to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute protection against all cyber threats.

Our services are not directed to children under 13, and most of our aesthetic and wellness services are intended for adults. We do not knowingly collect information from minors. If a child has provided personal information, contact us and we will remove it.

9. CHILDREN’S PRIVACY

10. YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:

  • Access the personal information we hold

  • Request corrections

  • Request deletion (where applicable, subject to medical retention laws)

  • Opt out of marketing communications

  • Request a copy of your data

To exercise your rights, contact us at 📧 contact@nuvemedical.com

11. DO-NOT-TRACK NOTICE

We do not respond to Do-Not-Track (DNT) signals because a uniform standard has not been adopted.

We may update this Privacy Policy from time to time. The “Last Updated” date reflects the most recent revision. Your continued use of our Services after any update means you accept the revised policy.

12. POLICY UPDATES

If you have questions or concerns about this Privacy Policy, contact us at 📧 contact@nuvemedical.com.

13. CONTACT US